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Packages are generally shipped within 72 hours after receipt of payment for priority delivery and 10 days for standard delivery via Colissimo La Poste . Packages can also be sent via another carrier (DHL, UPS, etc.) and delivered against signature. Please contact us if you prefer this 2nd delivery method, as it incurs additional costs.
Shipping costs include preparation and packaging costs as well as postage. The box dimensions are appropriate and your items are properly protected.
In mainland France, the customer chooses the location at home only, at an indicated address, in a relay point or at a merchant), the delivery method (Standard, priority or fast) and the delivery conditions (without signature or with signature ). The average delivery time indicated by the Post Office is 6 to 15 days depending on the delivery method chosen by the customer.
Standard Delivery Via Colissimo: The estimated delivery time is 9 to 15 working days excluding public holidays .Outside mainland France , the shipping method chosen is Mondial Relay or Colissimo Expert International depending on the destination . The package is delivered against signature to the recipient or any other specially mandated person according to the procedures defined by the local distribution system, a partner of the French Post Office. The average delivery time for the package indicated by the Post Office is 9 to 12 days depending on the destination. It does not include any additional delays caused by a customs inspection.
Whatever the shipping method and the destination of the package, we keep proof of deposit to ensure and protect receipt of the package from the customer and if the choice of delivery is rapid, we provide the reference number of the package from the day the order is processed so that it can be followed via the post office's Colissimo tracking site .
Have you just received your product but have changed your mind about having it? Be calm:
You can return any item for exchange within 30 days from the date you received it. To do this, your order must be in its original condition, neither worn nor used nor damaged, and in its packaging.
Simply write to us from the section Contact and ask us for your feedback.
We won't ask you any questions and will be happy to help you. Please note that your item will be refunded as soon as we receive the returned package. Only the return costs are your responsibility.